The Center for Business & Professional Development

Management & Supervision Training Institute Back to CBPD Home Page

As a result of company reorganization and the need for multi-skilled management, today's Managers and Supervisors wear a multitude of hats. The job is challenging, to say the least. The Center for Business & Professional Development, through three nationally-recognized Management Training Programs, The American Management Association - Management & Supervision *Project Management Evening Certificate Program* AchieveGlobal - Principles and Qualities of Genuine Leadership can help today’s Managers and Supervisors not only cope with their multitude of responsibilities, but also help them do so in such a way as to maximize their employees' performance. And, see how the HCC Corporate College Program can further help meet your goals.

Back to CBPD Home Page

AMA - American Management Association
Back to Top

The American Management Association (AMA) University Program:

American Management Association Certificate in Management Program and individual courses are available in Western Massachusetts from HCC’s Center for Business & Professional Development. As a result of customer satisfaction, HCC’s AMA program has ranked #1 in enrollments out of over 200 AMA extensions at colleges and universities throughout the United States and abroad.

WHY TAKE AMA COURSES THROUGH HOLYOKE COMMUNITY COLLEGE?

Price: HCC'S AMA courses are available for a fraction of the price that other training providers typically charge for two-day seminars.
Location: Taking courses through HCC can save you or your company literally hundreds, if not thousands of dollars, in hotel, airfare, and other costs typically associated with out of town travel.
Flexibility: AMA courses through HCC are held either one day per week for two weeks, or one evening a week for five weeks. Courses offered out of town require you to be away from your job for several days in a row. Many people just can't afford to miss that much work at once.
Quality: Instructors for AMA courses through HCC have combined experience training adults and expertise in the course topic.

AMA COURSE TUITION

Tuition for AMA courses is only $325 per course and includes handouts and the AMA Course Study Guide (a $60 -$100 retail value) for use in class and as a reference for handling specific situations on the job once you complete the course.

Download the AMA Brochure

AMA CERTIFICATE PROGRAM CUSTOMIZED FOR YOUR NEEDS

HCC and the American Management Association have offered the five-course general AMA Certificate in Management through the AMA University Program at HCC for the past 13 years. You select which five courses address your specific needs, take them one at a time, or more if it fits your schedule, and earn the AMA Certificate once you complete your fifth course!

AMA courses for Spring 2010:

AMA Courses Through HCC

(available days and/or evenings within a 12-month period):

ABC’s of Management
Understanding Human Behavior
Fundamentals of Finance & Accounting
Effective Team Building
Delivering “Knock Your Socks Off” Customer Service
Managing Multiple Priorities
Effective Communication Skills
How to Deliver Winning Presentations
Effective Team Building
Planning and Conducting Productive Performance Appraisals
Managing and Resolving Conflict
First-line Supervision

For more information, contact Maria at the Center at
(413) 552-2122; email: cbpd@hcc.mass.edu.

Project Management Evening Certificate Program
Back to Top

We are excited to announce a newly-designed Project Management course that has some key differentiators to others available in the market today. It uses highly experienced and certified instructors to provide comprehensive project management training and certification preparation. Additionally, this 13-evening course uses a unique balance of exercises, teamwork, and practice tests to create an environment highly conducive for learning. Please see the course description link below for more details.

Course Overview
Most projects fail because of poor planning. Avoid the mishaps by enrolling into this program!
This course provides practical guidance by highly experienced and certified instructors on both project management and exam preparation, emphasizing key points that are typically included in the PMP and CAPM exams.

This course combines instructor presentations with interactive team exercises and one-on-one mentoring to teach the Project Management fundamentals needed on the job. The course is designed to help develop and practice critical project management skills in an environment that is both fun and conducive to learning. The new skills learned in this course can be used immediately allowing students to experience more success as a project manager in their day-to-day job responsibilities. Class interaction and exercises are featured in every session, and students evaluate sessions on a regular basis to enhance instructor-student communications.

This course also prepares you to take the Project Management Institute’s (PMI) Project Management Professional (PMP) certification. The PMP is the most widely known, professionally recognized project management certification. Having this certification will help you establish a students experience and skills in the eyes of hiring managers and peers. In addition, this course helps students prepare for PMI’s Certified Associate in Project Management (CAPM) certification. In order to fully prepare students for the certification exam, practice exams are used throughout the course. For information and certification requirements for either one of these certifications please go to www.PMI.org.

This course consists of 13 evening sessions that are 3 hours each. It is conducted in 13 weeks (one class per week). Classes run from 6:00pm to 9:00pm. The 39 contact hours of training meet the requirements for PMI certification.

Who Should Attend?
This 13-session instructor-led course is for those managing, or soon to manage projects in the workplace whose goal is to improve their project management skills and become certified as a PMP or CAPM. Past participants who have benefited from this program work in for-profit and not-for-profit organizations, academic institutions, and government agencies.

Prerequisites:
Experience working with projects desirable. Experience working in a project management role and knowledge of PMBOK guide and PMI’s framework helpful. This class is based on the latest version of the PMBOK guide.
Prior experience working as a project manager, project leader, or a member of a project team helpful, but not required.

The Program

Project Planning
Project Management Lifecycles
Scope Management
Requirements Management
Estimating
Schedule Development
Team Dynamics
Activity Definition/WBS
Critical Path Method
Resource Management
Budgeting
Risk Management
Communications Management
Quality Management
Earned Value
Conflict Management
Procurement Management
Exam Tips
Practice Exams

The Specifics
Project Management CWD 181-67 CRN 15155
Tuesdays, April 6 - June 29
(13 sessions)
6:00 - 9:00 p.m.

New Lower Price!
Same Great Quality Now More Affordable:
Cost: $1895.00
(a variety of tuition assistance may be available)

Companies wanting to sign up employees that qualify for the Massachusetts Workforce Training Fund Express Program may receive 50% tuition reimbursement. Go to the Workforce Training Fund website for more information.
Please call Robert Griffin at The Center for Business & Professional Development at 413/552-2086 for more information. To register for the program, click on the Enroll NOW button, print out the registration form, and mail it or fax it in. HCC is offering this course in partnership with STCC and GCC.

Coming Soon! MS Project course. Call for dates.

Achieve Global Back to Top
Achieve Global: Organizations worldwide succeed on a variety of levels for many different reasons. Yet they all have one critical thing in common: Employees who are connected to a clear strategic vision, motivated to perform, and prepared to achieve. AchieveGlobal is the world leader in helping organizations translate business strategies into business results by developing the skills and performance of their people. Their learning-based solutions focus on skills training and consulting services in sales performance, customer service, and leadership. Much of our strength lies in the power of our customers, our people, and our worldwide presence. They have more than 1,600 employees in offices throughout the world and have unmatched expertise in global implementations. AchieveGlobal programs and services-which they continually adapt and translate to meet the needs of different cultures-are available in more than 40 languages and dialects. They work with organizations in a wide range of industries-in both domestic and global implementations-and serve more than 400 of the Fortune 500 companies and more than 400 of the European Financial Times 500. The Specifics The Center at HCC is nationally licensed by AchieveGlobal to offer all training modules available through AchieveGlobal. Nationally renowned for its behavioral modeling format, AchieveGlobal has long been respected for helping Managers and Supervisors recognize and take advantage of their potential for becoming great Managers, Supervisors and Team Leaders. The Center offers AchieveGlobal training through customized contract training.
Customer Service Your ability to acquire and retain customers is vital to your organization’s long-term success. You need an unconditional organization-wide commitment to Stellar Service. Your people require the specific knowledge, skills and behaviors customers notice, appreciate, come back for and tell their friends about. Employees at every level need skills that help your entire organization: Establish a reliable source of revenue by perpetuating existing customers relationships, reduce transaction time and increase productivity without tarnishing the quality of the customer interaction Transform first-time purchasers - as well as your regulars – into lifetime advocates Differentiate yourself in a highly competitive market Ensure your employees are champions of your organization Encourage repeat and increased business by promoting an emotional attachment to your brand Go beyond customer satisfaction by managing customer experiences with efficiency and care Achieve Global’s Customer Service training programs and consulting services provide those skills.	Leadership Your business environment – that once got tougher year after – now gets tougher day after day. Surviving in a changing economy and marketplace, working more efficiently, delivering solid customer service, meeting the demands of organizational stakeholders, and maintaining quality control are just a few of the key issues you face. Gaining a competitive advantage in light of these challenges is essential for survival. That’s why your leaders – from executives to individual contributors – need effective skills to propel your organization to new heights. These skills can help every employee: Contribute and communicate effectively Feel valued and capable in their jobs Build collaboration, personal initiative and trust Develop their ability to manage people and projects Understand their role in the big picture of organizational success Achieve Global’s Customer Service training programs and consulting services provide those skills. Contact Iraida at 413/552-2742, email idelgado@hcc.mass.edu or contact The Center for further information.
For this Semester: Principles and Qualities of Genuine Leadership Achieve Global Public Seminar • 4 hours
In this foundational module, learn the five critical leadership qualities that contribute to personal and organizational success, relate them to key business issues, and learn six basic principles to develop effective working relationships. Based on the latest management research, this program helps develop leaders who can tackle tough business issues, inspire others to take action and do their best, and create effective work relationships with others. Who Should Attend: Frontline leaders and individual contributors. Learn the universal leadership qualities and principles that help individuals become genuine leaders who can transform goals into reality. Everyone in your organization needs a deep knowledge of leadership best practices and help tailoring those practices to their own situations. Contact: Iraida at 413/552-2742, email idelgado@hcc.mass.edu or contact The Center for further information.	Current business issues that affect your organization and your ability to achieve results Five critical leadership qualities that contribute to both organizational and personal success Six principles that help leaders develop effective working relationships The Basic Principles: how to apply them in daily behaviors how to use them to address organizational problems and to develop the qualities of genuine leadership $400 per person 2 days to choose from: Wed, Jan 13, 2010 8:30 a.m.-12:30 p.m. Course #: TBA, CRN: TBA or Wed, Jan 20, 2010 8:30 a.m.-12:30 p.m. Course #: TBA, CRN: TBA Registration deadline Dec 18

Management & Supervision Training Institute